Cancellation Policy
Terms and Conditions
We understand that last minute changes are a part of life, whatever the reason.
Cancellations up until and including the day before your appointment will incur no charge.
Same day cancellations that are rescheduled will not incur any charges.
Same day cancellations without rescheduling will be charged at 100% of the appointment fee.
Missed appointments will be charged 100% of the appointment fee if you have failed to attend without notice.
​
Note Taking
We are committed to providing you with the very best care. So that we can give you more of our time and focus, we utilise a note taking tool called Heidi to assist in capturing the details of your consultation and creating a medical record of your visit. The security of your data and your privacy are important to us. Heidi stores data locally in Australia and is compliant with the Health Records Act 2001 (Vic), the Privacy and Data Protection Act 2014 (Vic) and the Australian Privacy Act 1988.​
​
If you would prefer that we didn't use this note taking assistant please let us know.
​​
​Accounts
In the event of outstanding accounts, the debtor(s) shall pay for all costs incurred by Evinci Pty Ltd in the recovery of any monies owed under this Agreement. You agree to be liable for and indemnify Evinci Pty Ltd. These costs include recovery agent costs, repossession costs, location search costs and solicitor costs on a solicitor/client basis, debt collection commission, and legal fees on an indemnity basis.